At Qbis, we are committed to protecting our customers’ privacy. Here is information about how your data is collected, stored and used.
Information We Collect
If you place an order and if you choose to register with Qbis, we’ll collect the following information from you:
Payment method (Paypal/Credit Card)
We only collect this information so that we can fulfil your order with us. When you visit our site we automatically log your IP address, we will not use this to individually identify you in any way.
How Information Is Collected
You provide us with information by filling out the forms on the Qbis website such as contact, check out and make an account, or by corresponding with us by phone or e-mail.
How We Use Your Information
The information you provide is used only in the methods outlined below. If you provide a separate billing and delivery address, only your delivery address will be printed on the delivery box and shared with our third party courier.
1. First Name, Last Name, Billing Address & Delivery Address
This is used to process your order and payment. It is labelled on the delivery box of your order, and passed to our third party suppliers and couriers to deliver your order. Your name, billing address, and delivery address will be used to create your account if you so choose.
2. Email Address & Telephone Number
We use this to communicate with you about your order. It is passed to our third party supplier and courier to communicate with you about delivery only. If you provide a mobile number, you’ll receive text messages from our courier with delivery updates. Your email address will be used to ask you to give feedback on our products or services, and may be shared with our third party review platform to send feedback requests on our behalf. It will be used to create an account if you so choose.
3. Delivery Notes / Instructions
Any delivery notes are passed to our third party suppliers and couriers to deliver your order as per your instructions.
4. Payment Details
This information is only used to take payment for your order. We do not store any credit card information.
5. Newsletter Subscription Email
At checkout, our website allows you to sign up for our newsletters if you choose. We will only use your email address to send you occasional newsletter emails with offers and updates of our latest products. It will be used for no other purpose and you can opt out at any time by clicking unsubscribe on our newsletter emails. We use a third party email platform to send out our newsletter emails, and we control the emails sent to our subscribers. By subscribing, you consent to the use of your information as outlined above.
We keep essential customer information from successful sales transactions as a legal requirement, and this will be kept for up to seven years. We keep first name, last name, email address, and postcode from any failed orders you make, this is used to contact you to offer help to complete your checkout. You have the right to request any information we hold about you to be deleted by submitting a written request via our contact form.
Who Will It Be Shared With
Your order information is shared with third parties if it is required to fulfil your order. We share this information with our third party suppliers, couriers, and payment providers in order to complete your order and deliver the goods to you. The email address you provide may also be shared with our third party review platform to send feedback requests on our behalf, and it will be used for this purpose only. If you subscribe to our email newsletter, your email will be shared with our third party email platform to distribute our email newsletter to you, and it will be used for this purpose only. We will never sell your information to third parties for marketing purposes.
Creating An Account
When you check out, you’ll be asked if you’d like to set up an account. If you choose to do so, the name, billing address, delivery address, telephone number and email address you used to place your order will be used to create your account. This information will be used for this purpose only. You will be asked to create a user name and password to log into your account and access your information. There, you can update, delete and amend your account information. We’ll send you details of your order once we’ve received it. Details of your recent orders can also be found in your customer login.
Choosing a Secure Password
When you create an account with us, it’s important that you choose a safe password, and that you update it regularly. Your password should be more than 8 characters, and should contain a mix of letters and numbers, and upper and lowercase letters. Try to avoid using something that could be easily guessed, like your name or your pet’s name.
Stored Information & Security
We take security of your personal details very seriously. We hold an Extended Validation SSL Certificate, meaning the entire Qbis website is HTTPS secure and fully encrypted.
We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal data is not misused in any way. You have the right to request access to any data that Qbis holds about you, the right to request that your personal data is rectified if it is found to be inaccurate or incomplete, and the right to request your personal data to be deleted. You also have the right to object to the processing of your personal data at any time. To do so, please submit a written request via our contact form on our Contact Us page.
Please feel free to contact us to find out more. We’re always pleased to get feedback from our customers, even when it highlights an area that we may need to improve.