TERMS & CONDITIONS
Thank you for visiting the Qbis website. We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.
SITE CHANGES
We are continuously making changes to our site to keep you up to date with new products and offers. Content and structure of our site may change from time to time to provide you with the best shopping experience. We reserve the right to make changes to the website without prior notice.
PRODUCT DISPLAY
Products are displayed as accurately as possible. We would like to make you aware that the colours and texture of products may differ due to the display and colour characteristics of the computer monitor used to display them. Due to these circumstances, which are out of our control, we can not guarantee the accuracy of any product images displayed by your computer monitor.
PRODUCT PRICING AND DESCRIPTIONS
You will always be charged the price that is displayed on the checkout page at the time of your purchase. If the price of any item is reduced after your purchase is made, we cannot refund the difference.
All product prices on qbis.co.uk include any VAT payable but exclude delivery charges. Although we endeavour to ensure that all pricing information is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion.
The information contained on this website is for general guidance only. Every effort is taken to ensure that the information and advice on this website is accurate. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is present.
All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.
EMAIL CONFIRMATION
After receiving your order, we will send you confirmation by email. It is your responsibility to ensure that you enter a valid contact email address. Your order is an offer to purchase a product which is accepted upon despatch and confirmed by email.
We reserve the right not to accept your order for any reason whatsoever (for example, payment/security problems or product availability).
PAYMENT PROBLEMS
We will not be obliged to send the order if there is a problem collecting payment once we have confirmed the receipt of your order, the item not being available, out of stock or a technical error.
If you experience a problem with payment when using a valid card then we would advise trying again or using an alternative card.
SECURITY CHECKS
Credit card fraud is a very serious matter and for your protection, every transaction is checked and we may contact you by telephone before your order is dispatched.
CANCELLING YOUR ORDER
If you wish to cancel your order, please call us on 02380 26 26 20 between 9am-5pm from Mondays to Fridays or use our contact form.. We will be happy to provide a full refund as long as your order has not been dispatched.
If your order has been dispatched then we will not be able to cancel your order but you can return any unwanted items in accordance with our Returns Policy.
PROMOTIONAL CODES
If you have a promotional code then please use it during checkout as we can not apply this after your order has been placed. Please contact us if you are having any difficulty applying a promotional code to your order.
TO RETURN OR EXCHANGE PRODUCTS
At Qbis, we pride ourselves on the quality of our products and service. In the event that you are not satisfied with a product you may return it within 14 days of the order dispatch date. Any returned product must be unused, in the original packaging and in a re-saleable condition. If the product has been returned damaged or the packaging is damaged or if we believe that the product has been used then we reserve the right to refuse a refund or exchange or charge for damage.
In the event of a return, items will be refunded taking into account any promotional discount which may have been applied to any or all items at the time of purchase.
Your statutory rights are not affected.
FAULTY GOODS
If you are having a problem with one of our products or would like some advise, please call us on 02380 262620 . If you prefer, email sales@qbis.co.uk. We offer a one year warranty for all products. If a fault occurs within 1 year, please contact us with a description, image/video, and order number. Warranty excludes wear and tear, accidental damage, misuse, and weather damage.
HOW TO RETURN UNWANTED GOODS:
Please contact us before returning any goods.
Return the original packing slip with the item/s and clearly mark which item is being returned.
Items being returned must be securely packaged to avoid damage. Please include the original packing slip with the item.
Return the item to:
Returns Dept.
Qbis UK Ltd
20 Charlecote,
Chandlers Ford,
Hampshire, SO53 1SF
We cannot accept liability for goods lost or damaged when returned. When returning goods by post, please ask the Post Office for a certificate of posting and keep this safe should you need to make a claim from the Post Office.
Returned goods will be inspected and approved prior to issuing a refund. We will refund your payment card within 10 days of receiving the goods. (Your bank or credit card company may take longer to credit the amount to your account). We are not liable for any bank charges which maybe incurred during a refund.
REFUND POLICY
UNWANTED PRODUCTS
We will refund the cost of a returned item (taking into account any promotion applied to the original purchase) excluding the cost of postage and packing. If the product has been returned damaged or the packaging is damaged or if we believe that the product has been used then we reserve the right to refuse a refund or exchange.
PRICES AND DESCRIPTIONS
All product prices on qbis.co.uk include any VAT payable but exclude delivery charges. Although we endeavour to ensure that all pricing information is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion.
The information contained on this website is for general guidance only. Every effort is taken to ensure that the information and advice on this website is accurate. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is present.
All sizes quoted are approximate. Imagery used on the website is for illustrative purposes only. The colour and appearance of actual products may differ from those items shown on this website.
WEBSITE ACCESS
We will try to ensure that the qbis.co.uk website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.
YOUR ACCOUNT
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner. We reserves the right to refuse access to the website, terminate accounts or cancel orders at our discretion. You will not be charged if your order is cancelled.
GOVERNING LAW AND JURISDICTION
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
REGISTERED OFFICE
Qbis UK Ltd company number 5874143. Registered in England, PAATS, Wessex House, Eastleigh Business Centre, Eastleigh, Hampshire, SO50 9FD, UK. Registered for VAT: 871 5964 85.